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How jay9 Handles Your Personal Information

Your privacy is part of how we run this platform. When you create an account, deposit via bKash, Nagad, or Rocket, or contact support, we collect only what we need to keep your account working and your transactions secure.

Account Data ProtectedLocal Payment PrivacySecure Data StorageYour Rights Respected
jay9 How jay9 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and our servers travels over SSL. This covers login, payment steps via bKash or Nagad, and any form you submit on the platform.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and clear cookies from your browser settings at any time.

Retention and Deletion

We keep your account data while your account is open. After closure, records are held only as long as applicable rules require, then deleted or anonymised from our systems.

Requesting Your Data

You can ask us to provide a copy of the personal data we hold on your account, or request corrections, by contacting support via live chat or email with your account details.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt promptly.

Live Chat

Open the chat widget from any page on jay9. Our Bangladesh support team can log your request and escalate it to the right team on your behalf.

Account Settings

Some data changes — like updating your contact number or linked mobile wallet — can be made directly inside your account settings without contacting support.

Privacy Questions Answered

We collect your name, email address, phone number, and the mobile wallet details you use — bKash, Nagad, or Rocket — to verify your account and process payments.

We share data only with payment processors handling your transactions and with service providers who help us run the platform. We do not sell your personal information.

Contact our support team via live chat or email with your account username. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. You can request account closure and data deletion through support. Some records may be retained for a period after closure as required by applicable rules before full deletion.

We use session cookies to keep you logged in and basic analytics cookies to measure page performance. No advertising cookies are set without your consent. Clear them via browser settings anytime.

Payment data travels over SSL and is shared only with the relevant payment processor. We do not store your full bKash or Nagad PIN or wallet credentials on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.